FAQs

Find answers to the most frequently asked questions about our products and services. If you have a question that isn’t listed below, call us or click the button.

Do you have products in stock that I can pick up the same day?

We do offer some stock materials (hinges, door stops, thresholds), however, most are ordered custom in which our sales consultants can assist on the ordering process.  Some items can be available for pick up or delivery in a few days.

Do you deliver?

Yes, we offer delivery to your home or project. Depending on the distance from our showroom/warehouse, it can range from $100-200.

Do you deliver on the weekends?

NO. Our shipping/receiving department is closed on the weekends (no pickups as well). We do offer M-F deliveries and can be scheduled with your sales consultant.

I heard Fleetwood and many products do not meet Title 24. Can we still use those products?

YES in most cases you can pass Title 24 with the help of an energy consultant.

Do you sell / install for commercial applications?

YES. We can provide many offerings for commercial projects.

Do you offer installation?

Yes, Agoura Sash & Door has many highly qualified install and finish carpenter contractors available who clients can work with.

Can I e-mail you a set of plans for a bid?

YES. Plans are great.

I do not have a set of plans. What do I need to send you to get a bid?

A well prepared material list with as much information as possible is great.

How long should I allow for a window / door order?

This depends upon the manufacturer you choose.  It can be 3 weeks on up to 10+ weeks.  In addition it is important to allow enough time in planning stage to review all details of the order and decisions. This process can also take a few weeks depending on the project.

Do I need to pull a permit?

Most exterior window/door projects require permits.  We recommend customers to also use a qualified contractor to assist in the process.

My contractor is going to do the install, however, will you come out and measure?

NO. The person doing the installation needs to take the final measurements. We then take the measurements from your installer to validate the order with exact details.

A Message to Our Customers

Due to COVID-19, we are not open on Saturdays until further notice. However, we are still taking calls Monday to Friday from 8AM to 5PM. We require all visitors call ahead for an appointment. The showroom is open for pick ups and deliveries.

All of our employees have been instructed to closely follow the recommendations of the Centers for Disease Control (CDC) for protecting themselves and others. These recommendations include avoiding exposure to others (Safe Social Distancing), frequent and thorough hand washing and the use of hand sanitizer, disinfecting wipes and cleaners.

On behalf of all of us at Agoura Sash & Door, thank you for your understanding and support during this challenging time. We wish you and your families much good health.